Regent Medical Centre and Broadway Medical Centre merged into one contract on the 1st April 2022.

What does this mean?

As of the 1st April 2022 the GP contract will merge however there will be a transitional period over the next 5 months in terms of update to systems and processes. 

April – July

The practices will continue to provide services separately with no change to surgery telephone numbers or the way that services are provided. 

During this period patients will only be able to access the surgery they are registered with.


We are awaiting a final date for the update to our clinical system.  The update will enable process changes e.g. booking an appointment at either site.  When details and a date of any changes have been established we will communicate out to patients with the information and what it will mean.

Did you know, you can get Medical Advice 24/7 by visiting the NHS 111 website.  This can be quicker than ringing 111, please visit

It is Practice Policy to continue wearing a face covering when attending the Surgery for the safety of our patients and staff unless you are exempt. Thank you

Regent Medical Centre offers same day appointments for acutely unwell children - just contact the Surgery on Tel: 0191 223 6555 to speak to a member of our team.  

Would you like your repeat prescriptions to be sent to your chosen pharmacy electronically?  This can be set up very easily just ask at the reception desk. 

Do we have your current mobile telephone number? If not please see the Receptionist who can add it to your records, then in the future we can text you an appointment reminder.

The Practice is required by the Government to inform all patients of their own Named Accountable GP.  The Named Accountable GP for all patients at Regent Medical Centre is Dr V Kaura. However you are still free to see any GP of your choice.

Patient Charter

What we expect from you

    • Patients should treat all practice staff with courtesy and respect at all times. We do recognise that illness can be worrying and stressful.

    • The Practice welcomes feedback, both negative and positive, on the services we provide if appropriate via suggestion box in waiting room, website or by contacting the Practice Managers.

    • Home visits should be regarded as a service for only the genuinely housebound or seriously ill.

    • Repeat prescriptions should be ordered in time to comply with the 24 hour service so treatment is not interrupted.

    • If you are unable to attend for an appointment please always ring the surgery to cancel, then it can be offered to someone else. Non-attendance wastes valuable practice time and has an impact on appointment availability.

    • Inform the practice of any change of address and/or telephone number as soon as possible.

    • When you receive invitations to attend the surgery for medication reviews or to attend special clinics or health checks (e.g. asthma, diabetic, immunisations) patients should respond promptly. It is in the patient's best interest to have their medication and medical condition reviewed regularly.

We aim to

    • Provide a quality, efficient and professional service to all patients.

    • Treat all patients with courtesy and respect at all times.

    • Offer patients a wide range of appointment times.

    • New patients will be offered an appointment with the practice nurse for a health check.

    • Repeat Prescriptions will be available for collection within 24 hours.

    • Patients will be informed if a Medical Student is present and offered a choice as to whether or not they wish to participate in teaching or research projects.

    • From time to time the practice will carry out patient satisfaction surveys.

    • Any suggestions on how our service could be improved are welcome and considered by the team.

    • All complaints will be seriously considered and patients will receive a full and prompt reply by the Practice Manager in accordance with the Practice Complaints Procedure.

    • Patient's privacy will be respected at all times and all consultations and medical records will be kept confidential.

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